Went in to ask about 5tens shoes. The dude was amazing and helped me out no end, so much so I am buying a new full sus bike and all the gear from here. 100% awesome customer services
Turned up at closing time with a flat tyre. Could not have been more helpful in fixing the problem, made the . A BIG thanks!
Staff are knowledgeable and offer great service. A definite go to bike shop for anyone living/visiting Inverness.
Popped in with a Frog balance bike that had had the front wheel fall off. It really just needed the right nut and washer, but I didn't have the parts. Monster bike fixed it - even though it wasn't bought from there - and just charged for the price of the nut! :) Great service and great bikes -good range of Merida and ebikes.
Very disappointed with the quality of service here today, considering the positive reviews. We walked in with the intention of discussing a purchase of a new bike for my partner and a service for my own... we left around 15 minutes later without having been spoken to or acknowledged once.When we arrived the member of staff was deep in conversation with the only other customers in the shop. No problem there. However, the customer was so full of himself and his incredible bike that he went on and on for an age (unnecessarily) to the staff member. Cringeworthy to listen to but still not really an issue, if only the staff member had taken a second to at least acknowledge our presence. (It's a small space and I was running out of things to look at.)The real deal-breaker was when the original customers finally left the shop, the member of staff then went straight to dealing with another customer who had only just walked in about 1 minute earlier. He was clearly known to the staff and the two virtually started talking over myself and my partner while we were standing at the counter waiting. Very awkward.Overall the place felt like a bit of an exclusive club. I have no doubt the folk know their stuff, but we were not made to feel welcome and I doubt if we will be back.
monsterbike is a UK Bicycle Store based in Inverness, Scotland. monsterbike is located at 9 Canal Rd, Inverness IV3 8NF, UK.
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